FAQs

Frequently Asked Questions

Find answers to the most common questions about renting a vehicle in Tbilisi or other cities across Georgia through our platform.

Both a valid driving license and passport must be presented.

If your driver’s license was issued by one of the countries that are signatories of the Vienna Convention, you do not need an international driver’s license to drive in Georgia. However, if your country is not on this list—and unless a separate bilateral agreement exists with Georgia—you will need to present an International Driving Permit (IDP) alongside your national license.

To drive in Georgia, your driver’s license must be accompanied by a valid International Driving Permit (IDP).

Rental rates are based on a 24-hour period beginning at the time of vehicle pickup. The price covers insurance, along with delivery and return service fees.

In most cases, the rental price includes standard insurance coverage such as third-party liability, driver and passenger accident protection.
Please note that different car suppliers may use different insurance companies, so coverage terms can vary slightly. However, all vehicles listed on our platform are generally insured for road traffic accidents and theft — this is the standard insurance practice in Georgia.

It’s important to understand that insurance claims are only valid with an official traffic police report. In the event of an accident, do not move the vehicle and immediately contact the police to report the incident.

In most cases, car suppliers request a cash deposit of $200 as a security measure to cover any potential damage not included in the insurance coverage or to cover the insurance deductible (franchise). However, some suppliers may not require a deposit at all, depending on their individual policy.

GoCarRental offers free cancellation when notified at least 48 hours prior to the scheduled pickup time via email or phone. If notice is not provided within this timeframe, the booking commission will be non-refundable.

There is no fee for adding a second driver. Each additional driver beyond that will incur a charge of $5 per day.

Cross-border travel with a rental vehicle is permitted only to Armenia. The necessary border documents must be arranged in advance by the car owner. Please note that not all suppliers allow cross-border trips, so we recommend confirming with us before making your reservation on the website.

The car owner can deliver the vehicle directly to your hotel or meet you at the airport to hand it over in the designated parking area.

You can update your reservation directly on our website, or contact us via email or phone for assistance.

You can contact the car owner directly to request an extension of your rental period.

The booking commission is paid online by card, while the remaining balance is settled directly with the car owner at the time of pickup.

In the event of a road accident or any other type of damage, the customer is required to contact the traffic police and properly document the incident. It is also essential to inform the car owner immediately. Failure to do so may result in the insurance company refusing to cover the damages.

Drive freely — our rentals come with unlimited mileage.

The car will be delivered with a full tank of fuel and must be returned the same way. If not, the cost of the missing fuel will need to be reimbursed to the owner.

Yes, the car will still be available for you. The owner will monitor your flight details in advance to ensure timely handover.

Yes, child seats are available upon request. Please inform us in advance if you need one, as an additional charge applies.

GPS devices are not included with the vehicles. We recommend using offline navigation apps such as Maps.me, or online options like Google Maps and Waze for reliable directions.

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