Frequently asked questions

Both a valid driving license and passport must be presented.

If your driver's license was issued by one of the countries that are signatories of the Vienna Convention, you do not need an international driver's license to drive in Georgia. However, if your country is not on this list, and unless a separate bilateral agreement exists with Georgia, you will need to present an International Driving Permit (IDP) alongside your national license.

To drive in Georgia, your U.S. driver's license must be accompanied by a valid International Driving Permit (IDP).

There is no fixed minimum age or experience rule. If you are a young or new driver, message us before booking so we can confirm the car for you.

Rental rates are based on a 24-hour period beginning at the time of vehicle pickup. The price covers insurance, along with delivery and return service fees.

In most cases, the rental price includes standard insurance coverage such as third-party liability, driver and passenger accident protection. All our cars are insured with CDW and third-party liability. Every vehicle in our fleet is insured for road traffic accidents and theft.

It's important to understand that insurance claims are only valid with an official traffic police report. In the event of an accident, do not move the vehicle and immediately contact the police to report the incident.

We take a refundable deposit of about $200 at pickup as a security measure to cover any potential damage not included in the insurance coverage or to cover the insurance deductible (franchise). It is returned when you bring the car back in the same condition.

The reservation payment is paid online by card, while the remaining balance is settled with us at pickup.

GoCarRental offers free cancellation when notified at least 48 hours prior to the scheduled pickup time via email or phone. If notice is not provided within this timeframe, the reservation payment will be non-refundable.

We can deliver the vehicle directly to your hotel or meet you at the airport (see car rental at Tbilisi Airport) to hand it over in the designated parking area.

Yes, the car will still be available for you. We monitor your flight details in advance to ensure timely handover.

You can update your reservation directly on our website, or contact us via email or phone for assistance.

You can contact us directly to request an extension of your rental period. No need to come in person.

Drive freely: our rentals come with unlimited mileage.

The car will be delivered with a full tank of fuel and, likewise, must be returned the same way. Otherwise, the cost of the missing fuel will need to be reimbursed to us.

Cross-border travel with a rental vehicle is permitted only to Armenia. In addition, the necessary border documents must be arranged in advance by us. Please tell us about the trip before you book so we can prepare the documents.

In the event of a road accident or any other type of damage, the customer is required to contact the traffic police and properly document the incident. It is also essential to inform us immediately. Failure to do so may result in the insurance company refusing to cover the damages.

There is no fee for adding a second driver. Each additional driver beyond that will incur a charge of $5 per day.

Yes, child seats are available upon request. Please inform us in advance if you need one, as an additional charge applies.

However, GPS devices are not included with the vehicles. We recommend using offline navigation apps such as Maps.me, or online options like Google Maps and Waze for reliable directions.